Privacy Policy
Last updated: January 2025 · Vyoma Logistics Pty Ltd · ABN 59 703 610 51 1 · Melbourne VIC
Vyoma Logistics Pty Ltd (ABN 59 703 610 51 1) is committed to protecting the privacy of our clients, website visitors and business partners. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Vyoma Logistics Pty Ltd provides freight and logistics services across Melbourne VIC and Australia-wide. Our website is located at https://vyomalogistics.online.
2. Types of Personal Information We Collect
Depending on your dealings with us, we may collect:
- Your name, business name and job title;
- Contact details such as your email address and delivery or pickup addresses;
- Details of your freight and logistics enquiries, quotes and consignment records;
- Billing and invoicing information necessary to provide our services;
- Communication records, including emails and messages you send to us;
- Website usage data such as pages visited and browser type.
3. How We Collect Personal Information
We generally collect personal information directly from you when you:
- Submit a quote request or enquiry through our website;
- Contact us by email at ceo@vyomalogistics.online;
- Engage us to provide freight and logistics services;
- Interact with our website or social media channels.
Where reasonable and practicable, we only collect personal information directly from you. In some circumstances we may receive personal information from third parties such as referrers or trading partners, or from publicly available sources.
4. How We Use Personal Information
We use personal information to:
- Provide, manage and improve our freight and logistics services;
- Prepare and deliver quotes and respond to enquiries;
- Arrange and track shipments, deliveries and pickups;
- Issue invoices and process payments;
- Comply with our legal, regulatory and insurance obligations;
- Communicate service updates and, where you have opted in, marketing information.
5. Disclosure of Personal Information
We do not sell or rent personal information. We may disclose personal information to:
- Contractors, carriers and sub-contractors engaged to deliver services on our behalf;
- Professional advisers such as accountants, insurers and legal advisers;
- Payment and invoicing service providers;
- Government agencies and regulators where required or authorised by law.
6. Overseas Disclosure
Some of our service providers, including cloud hosting and software providers, may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that recipients of personal information handle it in accordance with the Australian Privacy Principles.
7. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures include secure systems, access controls and limiting access to personnel who need the information to perform their duties. When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with our record-keeping obligations.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@vyomalogistics.online. We will respond within a reasonable period. In some cases, we may refuse access where permitted under the Privacy Act, and we will explain our reasons.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. Most browsers allow you to manage or disable cookies through your settings; doing so may affect some features of the website.
10. Direct Marketing
We will only send you direct marketing communications where you have consented or where permitted by law. Every marketing communication will include a simple way to opt out, and you may withdraw consent at any time by emailing ceo@vyomalogistics.online.
11. Complaints and Privacy Concerns
If you believe we have breached the Australian Privacy Principles or wish to raise a privacy concern, please contact us at ceo@vyomalogistics.online with the details of your concern. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review it periodically.
13. Contact Us
For any questions about this Privacy Policy or how we handle personal information, please contact:
Vyoma Logistics Pty Ltd
ABN 59 703 610 51 1
Melbourne VIC, Australia
Email: ceo@vyomalogistics.online
Web: https://vyomalogistics.online